Dynamsoft Privacy Policy

Last Updated on 04/07/2025

Dynamsoft Corporation ("Dynamsoft," or "we") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information of individuals who interact with our website at www.dynamsoft.com (the "Site"), our demo apps, or our license service (collectively referred to as "Services"). This policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and other applicable privacy laws.

Dynamsoft Corporation is a Canadian company specializing in computer vision developer tools. We are focused on helping developers integrate barcode scanning and document capture into web, desktop, and mobile applications to streamline workflows and cut costs. Our Software Development Kits (SDKs) are optimized for speed, accuracy, and scale in the most rigorous enterprise settings.

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

PERSONAL INFORMATION WE COLLECT

We may collect different types of personal information depending on how you interact with our Services. This information may include:

Information Provided By You:

• Site:

Contact Information: When you contact us through forms (e.g., contact us, request a quote, request support), sign up for newsletters, or register for an account, we may collect your name, email address, phone number, company name, job title, and any other information you voluntarily provide.
Account Information: If you create an account on our Site, we may collect your username, password, and other profile details.
Communications: Records of your correspondence with us, including emails and chat logs.

• Demo Apps:

User Generated Content: When using our demo apps, you may voluntarily upload certain content ("User Generated Content") for use with Dynamsoft's online demo services for document processing or barcode scanning. In the event that the User Generated Content includes any personal data, this data will not be disclosed by Dynamsoft. We do not use any personally identifiable information that may be contained in the User Generated Content to target products, services or marketing to you.
Feedback and Submissions: Information you provide through feedback forms or when submitting content within the Demo Apps.

• License Service: :

License Activation Information: When you activate a software license, we may collect information such as product keys and device identifiers (which may include hardware or software information specific to the device where the license is being activated).
Account Information (for license management portals): If you access a portal to manage your licenses, we may collect your username, password, and account details.
Contact Information (for billing and license administration): Your name, email address, company name, and billing details associated with your licenses.

Information Collected Automatically:

• Website:

Browsing Data: We may automatically collect certain information when you visit our Site, such as your IP address, browser type, operating system, referring website addresses, pages you view, and the dates/times of your visits.
Cookies and Similar Technologies:We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our Site. This may include information about your preferences and how you interact with our content.

• Demo Apps:

Usage Data: We may automatically collect information about how you use our demo apps, such as the features you access, the actions you take, and the duration of your usage.
Device Information: We may collect information about your device, including the device model, operating system, browser type, and unique device identifiers.
Crash Reports and Error Logs: In the event of an error or crash, our demo apps may automatically collect information about the incident.

• License Service:

License Validation Data: When our software checks for license validity, we may automatically collect information related to the license status, license usage amount, and the device attempting to validate the license.

Information From Other Sources:

We may receive information about you from publicly available sources or third-party partners (e.g., marketing partners) where permitted by law.

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the information we collect to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. This includes:

Providing and Improving Our Services:

Website: Operating our Site, personalizing your experience, responding to your requests, managing accounts, and processing orders (including payments and shipping).
Demo Apps: Providing access to the demos and making them better based on how they're used.
License Service: Activating and managing your software licenses and providing license support.

Communicating With You:

Responding to your questions and feedback.
Sending important updates about our Services and policies.
Sending you marketing information (with your permission).
Contacting you about your orders.

Keeping Things Secure and Legal:

Protecting our Website, Demo Apps, and License Service from security threats and fraud.
Complying with laws and regulations.

SHARING YOUR PERSONAL INFORMATION

We may share your personal information with certain third parties to help us provide and improve our Services, operate our business, and as legally required. These include:

Service Providers: We work with other companies that provide services such as website hosting, payment processing, email delivery, and analytics. For example, we use Google Analytics to analyze site traffic to our website. For more information about how Google collects and processes data when you visit websites or use apps that use Google technologies, please see "How Google uses data when you use our partners' sites or apps" at policies.google.com/technologies/partner-sites. These service providers are contractually obligated to protect your information and can only use it for the specific services they provide to us.
Business Partners: In some cases, we may partner with other businesses to offer specific products or services. If this involves sharing your personal information, we will be transparent with you.
Our Affiliated Companies: We may share information within our group of companies for internal business purposes, such as improving our products and services.
Legal Requirements: We may disclose your information if required to do so by law, in response to a legal request (like a subpoena or court order), or to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you if this happens.

We take reasonable steps to ensure that these third parties protect your data and comply with applicable data protection laws.

DO NOT TRACK

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the following rights under the General Data Protection Regulation (GDPR) regarding your personal information:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Correction: You have the right to ask that your personal information be corrected, updated, or completed.
Right to Erasure (Right to be Forgotten): You have the right to ask us to delete your personal information or to temporarily limit the processing of your personal information in certain situations.
Right to Object to Processing: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

However, these rights are not absolute, and in certain circumstances, we may decline your request or override your rights when required by law or for compelling legitimate interests, including but not limited to:

Legal obligations to comply with court orders, regulatory requirements, or law enforcement requests
Preventing fraud, misuse, or other unlawful activities
Protecting our rights and interests, including investigating and addressing violations of our policies and terms of service.

If you would like to exercise any of these rights, please contact us through the contact information below. We will strive to respond to your requests within 30 days of receiving them. Please note that we may need to verify your identity before fulfilling your request.

Additionally, if you are a European resident, note that we are processing your information based on one or more legal grounds, including:

To fulfill contracts we might have with you (for example, if you make an order through the Site).
To pursue our legitimate business interests (as listed above), provided your rights and freedoms do not override these interests.
With your consent where required.
To comply with legal obligations.

For residents outside of Europe, you may have similar rights under your local privacy laws. Please contact us for more information.

COOKIES AND OTHER TRACKING TECHNOLOGIES

Our Site and demo apps use cookies and other similar tracking technologies to enhance your experience, analyze website traffic, and understand how our services are used. This section explains what these technologies are and how we use them.

What are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Types of Cookies We Use:

We may use the following categories of cookies on our Website and web demo apps:

Essential Cookies: These cookies are necessary for the basic functionality of our Site and demo apps. They enable you to navigate our Site and use essential features. Without these cookies, certain services you have requested cannot be provided.
Analytics Cookies: These cookies allow us to collect information about how you use our Services, such as which pages you visit most often, how long you spend on those pages, and if you encounter any errors. This information helps us to improve the performance and design of our Services. We may use third-party analytics providers, such as Google Analytics, for this purpose. As mentioned above, you can learn more about how Google uses your data at policies.google.com/technologies/partner-sites.
Functionality Cookies: These cookies allow our Services to remember choices you make (such as your language preference) and provide enhanced, more personalized features.
Marketing/Advertising Cookies: These cookies may be used to track your browsing activity across websites and may be used by us or our advertising partners to show you relevant advertisements. These are typically only used with your consent.

Other Tracking Technologies:

We may also use other tracking technologies similar to cookies, such as web beacons (also known as pixel tags or clear GIFs). These are small electronic images that may be embedded in our web pages or emails. Web beacons can be used to track the number of users who have visited a particular page or opened an email, and to collect other statistical data.

Your Choices Regarding Cookies:

You have several options to manage cookies:

Browser Settings: Most web browsers allow you to control cookies through their settings. You can usually block or delete cookies, or set your browser to notify you when a cookie is being sent. The specific steps for managing cookies vary depending on your browser. Please refer to your browser's help documentation for instructions.
Third-Party Opt-Outs: For some third-party analytics and advertising providers, you may be able to opt out of their tracking directly. For example, Google provides tools to control the collection and use of your information through Google Analytics.

DATA RETENTION

We will only retain your Personal Information for as long as we deem necessary to provide our services to you, to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including detect and prevent fraud or other illegal activities unless you express an explicit preference to opt-out.

NO USE BY CHILDREN

Our Services are primarily intended for business users and companies. We do not knowingly collect personal information directly from individuals under the age of 16 without verifiable parental consent.

We assume that individuals interacting with our Services are either employees or representatives of businesses or are companies themselves, and therefore are generally 16 years of age or older.

If we become aware that we have collected personal information directly from an individual under the age of 16 without verifiable parental consent, we will take steps to promptly remove that information from our records.

If you are a parent or guardian and believe that your child under the age of 16 has provided personal information to us without your consent, please contact us using the information in the "Contact Us" section of this Privacy Policy so that we can take appropriate action.

LINKS TO THIRD PARTY WEBSITES

Our Site may contain links to other websites that are not owned or controlled by Dynamsoft. If you submit personally identifiable information to any of those websites, your information is governed by their privacy policy. We encourage you to carefully read the privacy policy of any website you visit.

CHANGES

We regularly review and update our privacy policy to ensure it reflects current privacy practises and legal requirements or for other operational, legal or regulatory reasons. We will post the updated policy on our Site and update the "Last Updated" date.

If you have any questions or concerns regarding our Privacy Policy, please contact us by e-mail at privacy@dynamsoft.com or by mail using the details provided below:

Dynamsoft Corporation
#668 - 1771 Robson Street
Vancouver, BC V6G 1C9, Canada

If you are located in the EU, you have the right to lodge a complaint with a supervisory authority in relation to the processing of your personal information, but we would appreciate the opportunity to speak with you first and resolve your issues.